Control The Call Process.

From the beginning to the end of the conversation, people should be polite and civilized, respectful of their calling objects, especially in conversation. They should pay attention to language civilization, attitude civilization and manners civilization. They must not attack the other side with vulgar and vulgar language and damage the image of the company.

The 1. language civilization, the language civilization, is to remember the basic language of telephone.

At the beginning of the call, ask the other person respectfully and respectfully "hello". After greeting each other, you should report to your family. Otherwise, no one knows who the person is connected to. The communication will not be able to achieve the desired effect; when you stop talking, you must first say "goodbye".

2., the attitude of civilization and civilization is beneficial.

When the telephone needs to be pferred through the switchboard, it is necessary for them to say hello and thank them to the operator. If the person is not there, the person who needs to answer the phone will be more polite when he or she sends the message or message. When the call is interrupted, it should be called again. It also means that the interruption of the call is due to the failure of the line. Do not wait for the caller to call; if you dial the wrong phone number, apologize to the receiver.

3., although you do not meet directly, you should also pay attention to your manners and civilization.

For example, when you call, do not clip the receiver under your neck, do not lie prone, sit up on the corner of the table, nor put your legs on the table. Do not dial with your pen instead of your hands. When you talk on the phone, do not overdo your voice, so that the other party will feel deeply deafening. The best distance between the microphone and the mouth should be kept at about 3 centimeters. When you hang up the phone, you should put the microphone on the phone, do not swear at it, and do not use the rude action to get the phone out of the air.