Workplace Etiquette: Address And Conversation (1)

First, make good use of communication terms.

(1) make good use of

Interpersonal communication is inseparable from language. If the communicative language is likened to a mighty army, the address language is the pioneer officer of this army, and no one can speak without greeting.

However, it is not proper to have a name, but also to see if your name is appropriate, because people are generally sensitive to the right or wrong address.

Especially for beginners, it affects your success or failure to some extent.

It is obvious that the use of address forms is very important.

Then, what kind of "pioneer officials" should be sent out in the course of communication?

(two) how to avoid

In the communication activities of entrepreneurs, especially in some occasions such as condolences, visitors, greetings, etc., people seldom get the wrong name.

This is not only impolite, embarrassing, but sometimes also affecting the communication effect.

How can we avoid making a mistake?

1., entrepreneurs should recognize the negative effects and adverse effects of Zhang Li and Li Dai from the ideological point of view.

At a conference on economic and Technological Development in a city, the responsible person of the party continued to appear in a row. It attracted the attention of the other side, and felt that such partners were not clear about their minds, and their production and operation capabilities could not be trusted, thereby eliminating the intention of cooperation.

It is obvious that the phenomenon of publicity must be noticed because it is an obstacle to communication activities.

2., in advance, there must be sufficient.

At the beginning of communication, both sides have to introduce each other, but they are relatively simple and fast.

Therefore, we should have a preliminary understanding of the units, names, duties and personages of the meeting objects.

In this way, after introduction, the impression is more profound.

If necessary, make a detailed introduction before entering the room, sitting down or having a meal.

Conditional exchange of business cards is more desirable.

3. observe the characteristics of the other person and master the memory method.

We should pay attention to observing the clothes, posture, intonation and movement of the presenter, and pay special attention to outstanding features or personality characteristics.

For those who dress uniformly, they should pay special attention to high, short, fat, thin, face and wearing glasses.

4. pay attention to the main characters.

When there are more personnel and harder to remember, first of all, we should first understand and familiarity with the main objects (the leader of the team) and those who are equal to themselves (refer to the units, the business, duties, and the same level).

Nowadays, generally speaking, the etiquette of host guest relationship and master slave relationship are not very particular. It is not accurate to judge solely from the location of the trip and seat.

If someone takes the driver of a visitor as a manager, the manager is embarrassed.

Two, talk

Conversation is a way to convey information and feelings and enhance mutual understanding and friendship, but it is not easy to say good in conversation.

To make conversation a medium, you should cultivate and improve your conversational skills.

(1) topic of conversation

The most difficult thing to talk with people is what topics to talk about.

It's the most difficult for ordinary people to talk in the first language.

Because you are not familiar with each other, do not know your personality, hobbies and character, and are limited by time, do not allow you to understand or consider more, and should not be bold to bring up special topics.

At that time, it seems that it is easier to choose materials from local sources, that is, to find topics according to the circumstances at that time.

If you meet at a friend's home or at a friend's wedding feast, the relationship between the other person and his host can be taken as the first sentence.

For example, "I heard that you and Mr. A are old classmates?" or say, "you and Mr. a colleague?" this way, no matter what the right question is, it always causes the other party's topic.

If you ask the right questions, you can make a quick decision in accordance with the original intention. If you do not guess correctly, you can make a smooth sailing according to the explanation of the other side and talk freely on the other's life.

For example, "there are so many guests today." though they are old-fashioned, they can cause other topics.

Praising something is often the most appropriate and proper beginning.

Praise the flowers of the Lord's family.