23 Thousand Dior Down Clothing Quality Problems Difficult To Protect Rights

"23000 down jacket wears out for more than a month, and then it will be broken. Who will dare to buy it?" yesterday morning, Wei Wei, a Nanjing citizen, told her son of Dior's down jacket that he had recently bought for his son. clothes Only for less than a month, not every day, but there were small holes in cuffs and pockets. For this reason, Dior customer service said that clothes could not be replaced, but could only be repaired, which made her very depressed.

　 Customer complaints

　　 23 thousand Dior down jacket Wearing a cuff hole for a month.

Yesterday morning, Ms. Wei told her reporters with a worried face that she had recently met with a bother. When she said, she would take a Dior feather down to the bag and take it out. "Look at this, alas." The reporter saw that there are several small holes in the cuffs, neckline and left and right pockets of the black down jacket. Although the hole is very small, the white silk is quite different from that of the black and white. It looks like a little white stain. According to Wei, it is hard to believe that such an expensive down jacket is so "delicate".

Ms. Wei recalls that in November 24th last year, when she bought her winter clothes for her son, he bought a down jacket worth 23000 yuan in Dior store. "Listen to the service ladies, the fabric is 100% pure silk, that is, we often say the silk, generally this kind of fabric is made of underwear and pajamas." She thought the clothes were very good and bought them immediately. Her son was very happy when he got his clothes, and he wore them on the second day.

In January 7th this year, his son suddenly found a small hole in the cuff of his clothes, and the silk inside it was clearly visible. At the beginning, he mentioned this to Wei, and we all didn't care much about it. After a few days, more and more small holes were broken, which attracted the attention of the family. Ms. Wei hurried back to the shopping mall with her clothes.

　　 Dior Respond

No replacement or return. You can send your clothes to Hongkong for free.

In January 12th this year, Wei and his son first found the customer service of Dior, and the customer service was very polite at the beginning, indicating that they were only working. The clothes had such a problem that they needed to report to the company. After all, it was a genuine imported product from Italy. The company agreed to repair the damaged hole, but failed to mention the replacement.

In January 19th, Ms. Wei once again found the customer service of Dior. Chen Yin, the director of Dior boutique, received her. After consultation, Mr. Chen insisted that Wei's son was not dressed properly, and that the wear and tear of his clothes led to a hole. "Our clothes have already marked 100% of mulberry silk fabric, which means that such clothes may wear out." MS Wei is very unhappy about such an explanation.

"First of all, why didn't you tell me it was easy to wear when I bought it? Even if mulberry silk can not be worn out for a month, will it be worn for only one month? "Wei said," this dress has not been washed since it was bought. Mr. Chen means that the clothes are easy to wear. So when I spend money on the clothes, I can only put them in my house.

Ms. Wei said that her son usually sat in his office and would not deliberately wear such precious clothes. "Think about it. If we can afford such a dress, it is certainly not for manual labor, and this dress is not worn every day."

But in January 25th, Dior customer service once again replied to her, Wei Wei wanted to replace or return goods is not acceptable, but it can be sent to Hongkong for free repair.

　　 Merchant initiatives

Use a naked inspection report to send consumers.

"The old hole can be mended, but even if it is repaired, will there be any new holes after that? Do you have to make up for this dress?" Wei is very unwilling. In January 27th, she came to the shopping mall again and found the director of charge of customer service Ji Haoyu directly. The season manager suggested that Ms. Wei hand them the clothes, and get the relevant quality supervision department to carry out the quality inspection from the base store.

"We did the identification in the morning of January 28th, and we received the appraisal report in the afternoon." Miss Wei pointed to a printed "Jiangsu province". Spin The report of the product quality supervision and Inspection Institute's commodity quality consulting service contact list said that the appraisal report was too fast, and she suspected that it was simply looking at it with the naked eye, and just wrote an opinion.

"As a quality identification department, you don't say whether the quality of the clothes is good or bad, but just make a simple statement, and then what are your recommendations to repair such words?"

The reporter saw such a passage from the contact list. "After identifying the down jacket, there are two cuffs and pockets with worn holes. clothing The material is mulberry silk, and it is not wearable. This is due to the wearing process and the friction of the clothes, so it is recommended to repair it. " In the view of Wei, such a description has obvious tendentiousness and is obviously helping Dior speak. It is even more ridiculous to use the process and the friction of the clothes. Is it possible to raise her son's two arms up and walk? Such a simple quality consultation service sheet without any data form can be counted as a qualified quality inspection report.

　 Quality inspection reply

Buy a new dress that looks exactly the same as it can be identified.

When Wei and DJI customer service leaders contacted again, the season manager took such a contact list and told her honestly that the quality of the clothes was not a problem. "You can ask for an authoritative test, but you must spend money to buy the same clothes for destructive testing. If there is no problem in testing, you can pay for the repairs yourself." In the face of what the director of the season said, Miss Wei really had no way out. "It's really annoying," he said. A dress more than 20 thousand yuan, who will be sick to buy a piece of exactly the same quality check? "

Yesterday afternoon, the reporter asked the customer service of Xinjiekou Dior store in Nanjing. The men's customer service was very enthusiastic at the beginning, but when he learned the identity of the reporter, he immediately said he could not reply to the matter and asked reporters to contact the Dior brand China mainland customer service uniform telephone. Because yesterday was Sunday, Dior customer service provided by the phone did not pass, the reporter contacted Dior's customer service again, but no one answered.

Subsequently, the reporter inquired about the matter to the German customer service. The customer service staff said that the director of the season would have a rest on Sunday and would give him a satisfactory answer after contacting him, but before the press release, he still had not received any explanation from the customer service.

At 4 p.m., the reporter contacted the Jiangsu textile product quality supervision and Inspection Research Institute, who is responsible for the surname Liu, said that the quality advisory service contact list is indeed a regular material of the Research Institute, which is usually one of the ways to mediate the contradiction between the market and the consumers, because there is no charge, so in general, it is experienced by experienced experts. "You can do the destructive testing of charges, but you can't buy clothes like a month away, you can buy a new dress and take it for testing." This is consistent with the story of the customer service director, but when a reporter asked if it was a dress of more than 20 thousand yuan, if he had to buy another one, he chose silence.

In this regard, this newspaper will continue to pay attention to this Dior down jacket event.